Privacy Policy
Meraki Clinic is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Portuguese Law No. 58/2019.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our services.
Personal Data We Collect
Depending on how you interact with us, we may collect:
Name and contact details, such as email address and telephone number.
Information you provide when contacting us or requesting an appointment.
Information necessary to provide and manage our healthcare services.
Technical information, such as IP address, browser type, operating system, language preferences, and pages visited.
Information collected through cookies and similar technologies.
Where you provide information relating to your health or treatment, this may constitute health data, which is subject to additional protection under the GDPR.
How We Use Your Personal Data
We may use your personal data to:
Respond to enquiries and requests.
Schedule and manage appointments.
Provide and manage our services and treatments.
Communicate with you about appointments and services.
Improve the functionality, security, and performance of our website.
Prevent fraud, misuse, or security incidents.
Comply with applicable legal, regulatory, and professional obligations.
We process personal data only where there is a lawful basis under the GDPR, such as your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests. Where health data is processed, we rely on an applicable legal basis and condition permitted under the GDPR.
Sharing Your Personal Data
Meraki Clinic does not sell, rent, or trade your personal data.
Where necessary, we may share personal data with trusted service providers who assist us with website operation, appointment management, communications, IT, or the provision of our services. Such providers may only process personal data in accordance with applicable data protection requirements.
We may also disclose personal data where required by law or where necessary to establish, exercise, or defend legal claims.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or professional obligations.
When personal data is no longer required, it will be securely deleted or anonymised where appropriate.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, and, where permitted, analyse website traffic.
Where consent is required, non-essential cookies will only be used after obtaining your consent. You can also manage cookie preferences through your browser or our cookie settings, where available.
Disabling certain cookies may affect website functionality.
Your Rights
Subject to applicable legal conditions, you have the right to:
Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Request restriction of processing.
Object to certain processing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) if you believe your data protection rights have been infringed.
To exercise your rights or ask questions about your personal data, please contact us at geral@merakiclinics.com.
Data Security
Meraki Clinic takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Although we take reasonable steps to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. Meraki Clinic is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, or legal requirements. The updated version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Meraki Clinic
Email: geral@merakiclinics.com